FAQ
Orders & Shipping
How long does it take to process my order?
All orders are processed within 1 business day. You’ll receive a confirmation email with tracking information as soon as your order ships.
Which shipping carriers do you use?
We ship all orders via FedEx for fast and reliable delivery.
How long will my order take to arrive?
Most orders arrive within 3–5 business days after shipping. Delivery times may vary for remote locations or during holidays.
Do you ship internationally?
Currently, we only ship within the United States. Please check back for future updates on international shipping.
Returns & Exchanges
What is your return policy?
We accept returns and exchanges within 30 days of delivery. Items must be unworn, unwashed, and in their original packaging. See our Returns & Exchanges page for full details.
How do I start a return or exchange?
Contact our customer service team at support@hiysprungshop.com or use our contact form. We’ll guide you through the process and provide a prepaid return label if eligible.
When will I receive my refund?
Refunds are processed within 3–5 business days after we receive and inspect your returned item.
Product & Sizing
How do I choose the right size?
We offer a comprehensive Size Guide with measurements for all our jerseys and athletic apparel. If you’re between sizes or need personalized advice, contact us and our fit experts will be happy to help.
What materials are your products made from?
Our gear is crafted from premium, high-performance fabrics such as moisture-wicking polyester blends, breathable mesh, and lightweight, durable textiles. We prioritize comfort, flexibility, and durability in every piece.
Are your products sustainable?
Yes! We are committed to sustainability. Many of our fabrics are made from recycled materials, and we use eco-friendly dyes and processes wherever possible. Learn more on our Sustainability page.
How should I wash and care for my athletic apparel?
For best results, machine wash cold with like colors and tumble dry low or hang dry. Avoid using fabric softener or bleach, and do not iron directly on prints or logos. Each item includes specific care instructions on its label.
Do your jerseys and apparel shrink?
Our products are designed to maintain their fit wash after wash. When cared for as directed, you should not experience significant shrinkage.
Are your products suitable for intense workouts and outdoor conditions?
Absolutely. Our apparel is engineered for performance, comfort, and durability—whether you’re training hard, competing, or exploring the outdoors.
Do you offer custom team orders or personalization?
Yes, we offer custom orders for teams, clubs, and organizations. For more information, please contact our team at support@hiysprungshop.com.
Account & Payment
Do I need an account to place an order?
No, you can check out as a guest. Creating an account allows you to track orders and manage your information easily.
Which payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, and PayPal.
Still Have Questions?
Contact our customer service team at support@hiysprungshop.com or call +1 (708) 368-6917. We’re here to help!